Returns & Refunds
We want your little ones to love their Feral gear. If something isn't quite right, we're here to help.
Our returns window
You can return items within 30 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached.
Choose how you get your money back
- Store credit + 10% extra: Choose store credit and we'll add an extra 10% on top of your return value. For example, a £30 return becomes £33 to spend with us. Credit is added to your Feral account and can be used at checkout when you're logged in.
- Refund: We'll refund the item value to your original payment method.
How to start a return
- Email us at charly@thisisferalkids.com with your order number and the items you'd like to return.
- Tell us whether you'd like store credit (+10%) or a refund.
- We'll send you instructions on where to post your items.
Once we receive your return
We'll check your items and process your store credit or refund within 5 working days. Refunds can take a few extra days to appear, depending on your bank.
Non-returnable items
For hygiene reasons, we can't accept returns on [list any items, e.g. underwear or socks] unless they're faulty.
Faulty or wrong items
If your item arrives damaged or we sent the wrong thing, contact us within 14 days and we'll sort it out at no cost to you.
Return postage
Unless the item is faulty, return postage is the customer's responsibility. We recommend using a tracked service.
Questions? Get in touch at charly@thisisferalkids.com and we'll be happy to help.